Legal Notice
The owner of The Website is Sistema de Reservas On Line SL., with address at Antonio Arias 2, Floor 6-D, Madrid 28009, CIF B83804807, Madrid Commercial Register: Volume 20095, Folio 8 and following, Sheet M-354652.
Conditions of Reservation
March 08, 2007
Generalities and limitations in the use of the website:
This website, www.cubanacanhoteles.com, hereinafter The Site, is for the personal and non-commercial use of the client in accordance with the Terms and Conditions set forth below, and as a condition of its use, the client will guarantee RESLINE that you will not use the Site for any illegal purpose or other purpose that is prohibited in the Terms and Conditions. Specifically, the customer may not modify, copy, distribute, transmit, publish, display, license, create derivative works from, or sell any services, information, or software obtained from The Site.
Customer communicates electronically with RESLINE whenever Customer visits The Site or sends email through The Site. RESLINE will communicate with the client posting the notices on the Site, or by email. Customer agrees that all notices, agreements, and other information that RESLINE provides electronically satisfy any legal requirement that communications be in writing.
RESLINE may make improvements and/or changes to The Site at any time.
Data register:
RESLINE, in order to guarantee the execution of the reservation and payment for the services offered and published through the Site, will treat personal data confidentially for the sole purpose of the purposes related to the reservation. By completing the ON-LINE Reservation form, the client accepts and authorizes RESLINE to use the personal data provided in order to proceed with the requested reservation. The client is responsible for the veracity and authenticity of the information, so he must review in detail and confirm its content before making the payment.
RESLINE guarantees security in transactions using the latest versions of the SSL security protocol, encrypting communications between the client and our systems, and for handling payments the Verified by Visa and Mastercard Securecode standards, supporting the most advanced security methods. such as the 3DSecure system, redirecting sensitive data to secure servers without RESLINE being able to access or store it.
Guarantee:
The client guarantees that he is 18 years of age or older, and has the legal authority to use the Site in accordance with the Terms and Conditions. The client agrees to be financially responsible for the use of the Site, as well as for the use of his name and bank card account to pay for the desired services.
Prices:
The prices are presented in the amounts and in the currency that are exposed in each of the services on the Site. Refunds will be made in the same amounts and currency according to the Cancellation Policies.
Purchase:
The client must properly select the desired service before making the payment, since after making the payment he is subject to the Cancellation Policies.
No agreement or contract will be considered valid between the client and RESLINE for the purchase of a service, unless and until RESLINE accepts and confirms the reservation via email, issuing a single reservation confirmation code.
Payment:
The client will make the payment of the reservation using a bank card authorized on The Site. The Site operates with Visa, Visa Electron, MasterCard and Maestro cards.
The client must pay all the nights reserved for the desired service. The card will be charged within 24 hours after making your reservation. The charge will be in EUROS currency and your invoice will state: “CUBANACAN Reserve”. The total amount includes all charges for accommodation. Any incidental charges such as parking, phone calls, and room service will be handled directly between the client and the facility.
Reserve confirmation:
Through The Site, RESLINE confirms to the client in real time (on-line) the request for each reservation according to the availability displayed on The Site.
RESLINE will send the client two simultaneous emails, the first with the information provided by the client, and the second with the invoice originating from the payment made. The client must show the invoice received at the hotel reception at the beginning of their stay (check in).
Entrance to the hotel:
The hotel reserves the right to admit the client before the established schedule according to availability. Check in will take place at 16:00 hrs, local time.
Hotel exit:
The hotel reserves the right to allow the client to check out after the established time according to availability. Check Out will take place at 2:00 p.m. local time.
Customer service and claims:
Any questions, concerns, suggestions or claims regarding the services will be addressed by the administration through the email address presented on the Site (support@res-line.com).
Cancellation Policies:
Once the client has paid for their reservation, the following Cancellation Policy will apply:
Reservation Cancellation:
The client may cancel his reservation up to 72 hours prior to entering the hotel, and 85% of the total amount of the reservation will be returned.
The cancellation request must be sent by email to the address: callcenter@cubanacan.tur.cu.
RESLINE will send the customer the notification of the return.
Reservation Modification:
To modify the reservation, the client must previously request cancellation and make a new reservation.
No Presentation (No Show):
The hotels will allow the entrance to the client's hotel until 24:00 hrs after the initial date and time of the entry according to the reservation. After the first 24 hours without showing up, the hotel reserves the right to give the reservation a NO SHOW.
The No SHOW or no show at the hotel by the client, will imply the loss of the total value corresponding to the payment of the first night, and 50% of the total remaining value of the reservation for the other nights reserved.
If the reservation was made for a single night, then 50% of the value of the payment made for the reservation will be refunded.
In the event of a Force Majeure situation (read: natural catastrophes, conflicts in the region, accidents declared by any country authority) that prevents the arrival at the client's hotel within 24 hours after the reservation, the client must contact the hotel and make your situation known.
Ease of booking:
In the event that the client does not find available dates for the reservation according to their needs, they can contact the hotel through the following email: callcenter@cubanacan.tur.cu and request the desired dates. You will be responded to promptly based on availability.
Claim and Refund for breach of service:
In case of non-compliance in the service, the client will claim the affectation, and once investigated and verified, 100% of the value paid for the reservation will be returned to the client.
The seller of the hired services by the user is , a hotel company that provides services of room reservation.
reservations.cubanacanhoteles.com is registered under the name of . The commercial brand is correctly registered under the name of the Company.
- These conditions have as their main aim to state the conditions that apply when selling and hiring products in reservations.cubanacanhoteles.com. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
- Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
- The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.
- The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:
Offers are correctly shown and identified indicating the Price before the offer and during the offer.
- All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.
- Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.
Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.
Once accepted, the user acquires the condition of Client of the company/entity.
Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.
Clients are advised to read with caution these conditions and print them on paper or save them electronically.
Data Protection
Access to and use of The Website will be governed by this Privacy and Data Protection Policy, which the customer accepts to have read and understood before making a purchase, as well as the practices for the collection and management of information described therein.
The Privacy and Data Protection Policy may be modified at any time to comply with legislative changes.
- Information and Consent.
- Collection of personal data.
- Data controller.
- Purpose of personal data processing.
- Retention period of personal data.
- Who personal data is shared with.
- Customer rights regarding the protection of their personal data and how to exercise them.
- Use of cookies.
1. Information and Consent.
By reading this Privacy and Data Protection Policy, the customer is informed about how RESLINE collects, processes, and protects personal data, as well as navigation data through The Website or the mobile app.
The customer must carefully read this Privacy and Data Protection Policy, which has been drafted in a clear and simple manner to facilitate understanding, so that the customer can freely and voluntarily decide whether to provide their personal data or that of third parties to RESLINE under the conditions described in these policies.
2. Collection of personal data.
Personal data refers to any information relating to an identified or identifiable living individual. Various pieces of information, when collected, can lead to the identification of a specific person and therefore constitute personal data.
The personal data collected on The Website may include, but is not limited to: name, email address, postal address, phone number, reservation data, and other information that the customer may provide directly or indirectly, such as IP address and browser software.
3. Data controller.
The data controller for the data collected on The Website is Sistema de Reservas On Line SL., with address at Antonio Arias 2, Floor 6-D, Madrid 28009, CIF B83804807, Madrid Commercial Register: Volume 20095, Folio 8 and following, Sheet M-354652. You can contact Sistema de Reservas On Line SL. via the email address privacidad@res-line.com.
4. Purpose of personal data processing.
The Website and the data controller receive personal data provided by the customer for the following purposes:
- Access to The Website to facilitate access and use of The Website, including the management of registration data and the account.
- Service offers to manage purchase requests on The Website, such as confirmation, modification, or cancellation of reservations.
- Sending promotional communications about offers, discounts, and promotions.
- Compliance with legal obligations: The data may be disclosed to public authorities, as required in accordance with the current and applicable legislation in the destination where the reserved hotel is located.
5. Retention period of personal data.
If the customer decides to close their account on The Website, it will be deactivated, and personal data will be deleted. Once the customer has closed their account, they will no longer have access to The Website or their personal information. However, they can open a new account at any time.
6. Who personal data is shared with.
In general, The Website will only communicate data to third parties with the customer's prior informed consent when necessary for the processing of their requests or for the proper booking and provision of purchased services on The Website, or to comply with legal obligations. Additionally, The Website may also share some data with authorities and public bodies, as required in accordance with the current and applicable legislation in the destination where the reserved hotel is located.
7. Customer rights regarding the protection of their personal data and how to exercise them.
The customer has the following rights regarding personal data:
- Right to know if The Website is processing personal data and, if so, to access it.
- Right to rectify and modify personal data if it is incorrect or inaccurate, and to request its
8. Use of cookies.
The Website uses cookies when the customer browses it. Cookies are used to facilitate navigation and usability of The Website, as well as to provide a more personalized and efficient service.
Calle 23, Nº 156 N Y O. Vedado, Plaza de la Revolución La Habana, Cuba
(+53) 7 838 5252
callcenter@cubanacan.tur.cu